College Football News and Recruiting

In 2006, I was approached to begin building websites by friends and local businesses. Before I knew it I was working for an Internet Marketing Agency that came into the area. However, I was never aware of the headaches associated with hosting a website. It doesn’t seem like a hard concept. I chose a company called Startlogic Inc, whom I found through a friend. I visited their site to sign up for a hosting plan. I took notice to the following snippets of text on their homepage like: Award winning 24/7 support”, “Trusted by 100,000 customers”, and “Real People. Real Service. Real Savings.”

Let me tell you about “Real Service.” Startlogic has proven themselves to be the furthest thing from award winning support, and I would like to talk to just one of these 100,000 customers that trust them. After physically calling support because of problems with my sites over the last 2 years I have come to the conclusion that I would rather call Dell and talk to Apu Muhammad in India. He can not speak English but at least he answers the phone and gives it a shot.

After being on hold for 2 hours I finally reached Startlogic support to cancel all of my hosting subscriptions. So what did Startlogic do? They renewed them all for another year. So now I had to wait on the phone for another 4 hours trying to talk to a human being, and at the end I was asked to fill out a complaint ticket. Let me tell you about complaint tickets by Startlogic. You have a better chance contacting George W. Bush by telegraph to get results on lowering the country budget.  Seriously, if you can’t handle the amount of customers with the staff you have, you need to A. Fire the Staff, B. Hire more staff.

After Startlogic withdrew large, unauthorized amounts of money out of my bank account I was informed it would take more than 5 days for that money to return.  Talk about an inconvenience. So I am currently trying to figure out how much money I have saved with Startlogic. Maybe the saving will come from the 8 hours I’ve spent on hold in the last two days or the service charges I got nailed for, because my bank account was overdrawn.

Startlogic has no logic! I recommend GoDaddy.com or Bluefishhosting.com or anyone else on that matter.

Categories: Football News Extras
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